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International Students

When you’ve made the decision to travel abroad to study, you want and deserve a great experience when you get here. We make life as easy for you as we can, helping you settle in quickly and get the most from your Dublin student days.

Frequently Asked

Questions

Below we have compiled a list of answers to some of the questions that international students often ask when coming to stay with us. If you have any more questions, please don’t hesitate to contact us.

How can I reserve a room?

To booking a room, complete your application on our booking engine. If you get stuck, give us a call on +353 1 454 8451 and we’ll be delighted to help you with your booking. You can also complete the Booking Form and we’ll call you to complete your reservation.

Can I have a virtual tour the residence?

Yes! We love showing guests around Heyday and our various room types. We give virtual tours via WhatsApp or Zoom Monday-Friday from 10:30a to 5p and sometimes on weekends with prior notice.

Just get in touch and we’ll be happy to accommodate a tour.

Can my friend and I live in the same apartment?

We will accommodate that you and your friend can live in the same apartment as best as we can. Depending on the time of year this may not be possible, but we will do our best so that you and your friend may share the same apartment.

Also, please enquire about our Recommend a Friend promotion, which we have running all year long. Both you and your friend could get a valuable voucher to use on items for your apartment, or for groceries!

What do the different room classifications mean?

Room are classified based on a number of factors – layout of the room, direction the room faces, whether street or courtyard, floor level, illumination, window size and functionality, and square meterage.

Can I book a different move in and move out date?

We are flexible regarding move-in and move-out dates. Licence Fees are calculated by reference to set dates – but you may move in after these dates, and move out before them.

What documents will I need upon check-in?

We will need to see a copy of your passport as well as the Visa page if you are coming from outside the EU.

Your Visa and passport will need to be valid for the entire duration of your stay, and your Visa needs to reflect that you are in Ireland to study.

Can I pay in Instalments?

If you are booking for a semester, you will be required to pay for the entire semester, and this will be due prior to or upon check-in.

If you book for the entire academic year, you may pay in two instalments: the first instalment is due prior to or upon check in, and your second instalment will be due 1 December.

For 51-week bookings, you may pay in three instalments: the first instalment is due prior to or upon check in, the second instalment will be due 1 December and your third instalment will be due 1 February.

Do I need a Guarantor?

If you are paying in instalments, then yes. If you pay the fees for the full year upfront, then you do not need a guarantor.

Your guarantor should be a parent or relative who will be responsible for paying your fees. They also need to sign your licence agreement.

How can I make payments?

You may make payment either directly on our website, via a credit card terminal onsite, or by direct deposit into our account.

Please note tenants are required to pay all bank and credit card fees associated with booking rooms.

How long does it take to check in from when I view?

Theoretically, the same day! If we have a room available and ready for check-in, and you can provide payment for your Booking Fee/Damage Deposit and 1st instalment, and complete the paperwork, you should be able to check in the same day!

Are you offering any special deals?

Currently we are not offering any specials.

Can I change my room during my stay?

We will do our best to make your stay as comfortable and enjoyable as possible. Sometimes people wish to move to different rooms during their stay – for example, if their friend is living in a different part of the building, and they wish to share a kitchen and living area.

We can’t always facilitate moves like this – but will do our best to do so. If you’re in the process of booking – just let us know your preference, and we’ll do our best to make the arrangements. If you’re already resident in the building, just drop by the reception and enquire.

Room changes will incur a €50 change fee.

Can I bring in a 'support animal?'

You may not keep a dog, cat, reptile, insect, pet, fish or any other animal in the Room or the Residence save for a registered service dog (guide dogs).

How far are you from the Dublin International Airport?

We are about 40 minutes from Dublin’s International Airport. You can easily catch a cab outside the arrivals area, which will cost about €40 one way, or you can take the Dublin Express Bus for €6, which will drop you off on Usher’s Quai (Stop 10997).

Then you’ll have a 10-minute walk to Heyday.

Does my room come furnished with bed linens?

No, it does not. You will be required to bring your own sheets, duvet, pillow and pillowcases. These can be sourced locally at the shops. Beds are 120 x 200 – they are a small double.

Sometimes we have a complete linen pack we can sell you, which would include a duvet, duvet cover, bottom sheet, pillows, pillowcases and towels. Please enquire if we have any of these available.

For short-term stays, we offer a linen rental service. These include all the above items that are professionally cleaned and available to rent. There is a fee for this, so please enquire upon booking.

Will there be pots/pans/utensils in my kitchen?

Currently we require students to pay a Kitchen Contribution fee of €25. This insures your kitchen will have dishes, silverware, pots and pans. Additional supplies can be purchased locally.

All items in the kitchens are for use by all students in your apartment – aside from items that students may have purchased personally.

As a student, can I move in earlier?

We offer flexible arrival days based on when it’s convenient for you. Please email us and we’ll do our best to help.

How can I extend my stay?

Absolutely. Just let us know a month in advance and we will extend your booking. Easy! Please email us and we’ll do our best to help.

What is the nearest International Airport?

The nearest International Airport is Dublin Airport which is 11km North of HeyDay Carman’s Hall. The optimal transport to and from the airport is by taxi or by bus – the taxi and bus stops are just adjacent to the Arrivals Hall.

You can expect the taxi journey to take about 30 minutes from the airport to our front door.

You can also take a bus, and this will take about 30 minutes into the city centre, at which point, on your first arrival, you would probably be best advised to hail a taxi to take you the rest of the way to Carman’s Hall. (On subsequent trips, you might choose to walk – especially if you don’t have a lot of luggage).

Can I arrive outside office hours?

Our office hours are from 9 am to 6 pm. We can make arrangements for your arrival outside these hours, by specific arrangement. Please email us to discuss your arrival details, so that we can make the necessary arrangements.

 

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FAQ's for Parents